How much is shipping and handling?

Purchase $25+ of items and you get FREE SHIPPING. 
(Within the Continental USA.) Our checkout system will 
combine multiple item orders and calculate the exact shipping, 
handling and insurance charges due for your order. Never a           
surprise. If you believe there is an error in your consolidated 
invoice, please let us know.

My item has yet to arrive, how do I file a claim?

Most items shipped within the USA will arrive within 3-7 days, 
or 15-20 days depending on shipping method chosen. 
Understand though the USPS offers no guarantees on shipping 
times even for priority mail or express mail, and we do not 
control shipping times. We show customers the estimated 
delivery times that are provided to us by USPS. We cannot file 
claims for USA shipped item until 30 days have passed and 
International items until 45 days have passed This is not 
unusual and is the time frame also used by USPS. We have 
seen numerous times USA mail take 2-3 weeks to arrive, 
even mail sent priority class. International items generally 
arrive within 7-14 days. However we have consistently seen 
items to Canada take 3-4 weeks, because of the slow process 
for items to clear customs in Canada. Also we do not insure 
items to Mexico as the theft rate there is to high and items are 
not insurable to Mexico.

What is your return policy?

All items are fully guaranteed for 30 days from purchase date. 
For defective items we will gladly exchange them for the exact 
same item only. The customer must sent us back the 
defective item, and we will then send out a replacement item. 
For non defective exchanges or refunds, we will gladly accept 
an item for return if sent back.

In instances where we sent the customer a wrong item in 
error, our policy is to have customer send us back wrong 
item. Once received we will send out correct item and 
reimburse customer for return postage at standard mailing 
rate.

I have not received my item, when did it ship?

We always ship items the next business day. Business days 
are Monday through Friday excluding holidays and weekends. 
We send out shipping notices for every order shipped, so if 
you have not heard from us this means you have a different 
email address registered on ebay then you are currently using 
or the email went to your spam/junk mail folder. Please only 
contact us after 20 days for missing items to USA and 30 days 
International.

I made a mistake on where I want my item shipped?

We have to ship the product to where buyer has indicated in 
our checkout system. Our system is totally automated where 
as soon as buyer pays a shipping ticket prints with postage, 
order #, sku name etc. Our system obviously assumes buyer 
provides us with a correct address. We do not and cannot 
change ship to addresses after payment is made, we do not 
refer to any notes left in the paypal payment notes section, 
and we cannot refer to separate emails regarding this.

I received the wrong item?

We apologize if our packers shipped the wrong item. Please 
ship the item back to the return address on the package and 
include the item # or reference # with return and correct item 
needed. We will reimburse buyers for the calculated 1st class 
postage rate they would pay to ship item back. 
Reimbursement will be made when item is received back and 
correct item will ship same day. We will reimburse buyer via 
the same payment method the buyer originally used to pay 
for item.

I want to pay with paypal, what is yourpaypal email address?

We have only one way for buyers to pay with paypal, and that 
is the buyer must go through the checkout system. Then 
select paypal as your payment option and it will redirect you 
to the paypal site to pay. Send your payment to either one of 
our paypal email address: VKTO@YMAIL.COM or 
TRANSACTION@ONLINESPECIALTY.COM       

My tracking number is not showing?

1) Event information may not be available if your item was 
    mailed recently. 
2) Item may not get scan until it reaches the distribution     
    center. 
3) Please try your tracking again later.

How do I contact you?

The best way to contact us is to use the link we provide on 
our website.